Frequently Asked Questions
Q: Are your puppies purebred and registered?
A: Yes, all of our puppies are purebred, and are registered by
either AKC (American
Kennel Club), CKC (Continental
Kennel Club), or APRI (America's
Pet Registry, Inc). You will be provided the litter registration
papers when you bring your new puppy home, or by US Mail if air
travel is required. Once you have brought
your new puppy home and selected a name for it, it is the new owners
responsibility to follow-up and send in the registration papers to
the Registered Kennel Club in order to complete the puppy's
registration. If your puppy is not registered by his/her 1st
birthday then there will be additional fees charged by the kennel
club for late registration. The new owner is responsible for the
registration fees. Registration fees range from $15-$50 depending on
which Kennel Club your puppy is registered with and which options
you select during the registration.
Q: What forms of payments do you accept?
A: We offer the following payment options:
- MasterCard™ and Visa™ credit or debit cards by using Paypal.com™.
- U.S. Postal Money Orders
- U.S Bank Cashiers Checks/Bank Money Orders
- MoneyGram instant transfers. This service is available online at www.moneygram.com or by going to the customer service counter at your local Wal-Mart.
- Personal Checks. **All checks must clear the bank prior to any shipping arrangements and prior to picking up your new puppy. Please allow 10-14 days for checks to clear the bank.
- We also accept cash (for hand delivery or pick-up's only).
- We do not accept any out of the country transactions.
- If using Paypal™ for your total purchase, there is an additional 3.5% Fee added to your total to help cover the cost of the fees that we are charged. There is NO extra fee added if only using Paypal™ for the Deposit.
- **All checks or money orders must be made PAYABLE TO: Shelley Diamond
Q: Do you offer Shipping?
A: Yes, we do offer airline shipping within the Continental U.S.* and
Canada*.
Shipping costs are:
- $250.00 for Chihuahua's, or Yorkies
- $300.00 All other breeds
Shipping cost must be paid to us in full, prior to shipping services rendered. All shipping costs are non-refundable. We will take care of all the arrangements for you and you will be provided an appointment time to pick up your new puppy from your nearest major airport that is available. Oklahoma is one of the largest live animals shipping areas in the country, so flights are very limited. Once we receive payment for the puppy and the shipping costs, we will start calling the airline to book the soonest available flight. This can range from 3-14 days depending on the availability of our departing city, and the available flights at the destination city. We normally use Continental Airlines® and American Airlines® for our puppy shipments as they have temperature controlled cargo cabins for the pets, they do not have flight restrictions for the forecasted temperature, and they are superior in handling precious pet cargo.
*An additional fee will be charged for shipping services to Canada
* Some U.S locations have limited cargo flight services available and may result in an additional flight cost. Please contact us for more information.